The Ori Theory Privacy Policy
源本个人资料保护通知
Last updated / 最后更新：2 June 2026
The Ori Theory / 源本中医茶馆 respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.
源本中医茶馆重视您的个人资料，并会根据马来西亚《2010年个人资料保护法令》合理处理和保护您的资料。
1. Personal Data We Collect
我们收集的个人资料
When you submit our enquiry form, appointment form, Meta lead form, WhatsApp message, or purchase any promotion package, we may collect the following information:
当您填写我们的咨询表格、预约表格、Meta 表单、WhatsApp 信息，或购买任何活动配套时，我们可能会收集以下资料：
- Name 姓名
- Phone number / WhatsApp contact 电话号码 / WhatsApp 联系方式
- Appointment preference 预约时间偏好
- Health or wellness concerns 健康或调理需求
- Treatment interest 感兴趣的治疗项目
- Purchase or payment record 购买或付款记录
- Any information you voluntarily provide 您主动提供的其他资料
2. Purpose of Collection
收集资料的目的
We collect and process your personal data for the following purposes:
我们收集及处理您的个人资料，是为了以下用途：
- To contact you regarding your enquiry or appointment
联系您处理咨询或预约 - To arrange doctor consultation, treatment, or wellness services
安排医师看诊、治疗或养生服务 - To follow up on your treatment experience
跟进您的治疗体验 - To recommend suitable services based on your stated concerns
根据您提供的调理需求给予合适建议 - To process payment, booking, and promotion package records
处理付款、预约及活动配套记录 - To send service updates, promotions, or wellness information
发送服务更新、活动优惠或养生资讯 - To improve our customer service and treatment workflow
改善我们的顾客服务与接诊流程
3. Disclosure of Personal Data
个人资料披露
Your personal data may be accessed by authorised team members of The Ori Theory, including customer service, front desk staff, TCM physicians, and management team members where necessary.
您的个人资料可能会在必要时由源本授权团队成员查看，包括客服、前台、中医师及管理人员。
We do not sell your personal data to third parties.
我们不会出售您的个人资料给第三方。
We may disclose your personal data only when necessary to:
我们只会在必要情况下披露您的资料，例如：
- Provide services requested by you
提供您所要求的服务 - Comply with legal or regulatory requirements
遵守法律或监管要求 - Use trusted service providers for appointment, communication, advertising, payment, or customer management purposes
使用可信赖的服务供应商进行预约、沟通、广告、付款或客户管理
4. Data Retention
资料保存期限
We will retain your personal data only for as long as necessary to fulfil the purposes stated above, or as required by law and internal operational needs.
我们只会在完成上述用途所需期间内，或根据法律及内部营运需要，保存您的个人资料。
5. Security of Personal Data
个人资料安全
We take reasonable steps to protect your personal data from unauthorised access, misuse, loss, or disclosure.
我们会采取合理措施，保护您的个人资料，避免未经授权的查看、滥用、遗失或披露。
6. Your Rights
您的权利
You may request to access, update, correct, or withdraw your consent for us to process your personal data, subject to applicable laws and operational requirements.
您可要求查阅、更新、更正您的个人资料，或撤回同意我们继续处理您的个人资料，但须依据适用法律及营运要求处理。PDPA 也列明个人资料主体可提出查阅、更正、撤回同意等相关请求。
To make a request, please contact us via WhatsApp or email.
如需提出相关请求，请通过 WhatsApp 或 Email 联系我们。
7. Marketing Communication
市场推广信息
By submitting your details, you agree that The Ori Theory may contact you via WhatsApp, phone call, SMS, email, or social media message regarding your enquiry, appointment, treatment follow-up, promotions, or wellness updates.
提交资料后，即表示您同意源本可通过 WhatsApp、电话、SMS、Email 或社交媒体信息联系您，用于咨询、预约、治疗跟进、活动优惠或养生资讯。
You may opt out of marketing messages at any time by informing us.
您可以随时通知我们停止接收推广信息。
8. Contact Us
联系我们
For any privacy-related request or enquiry, please contact:
如有任何个人资料相关问题，请联系：
The Ori Theory / 源本中医茶馆
WhatsApp: 601158686325