Terms of service

The Ori Theory Malaysia Terms and Conditions:

Order 

  • You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
  • You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
  • We reserve the right to decline any request of amend order if the order has already processed.
  • Combine order is strictly not allowed. All orders are shipped out according to order number.

Payment

  • We accept payment via Stripe (Credit/Debit Cards) Bank Transfers
  • Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit.
  • The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.


Delivery

  • Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
  • Our mailing day is Monday to Friday, excluding weekend and local public holiday.
  • All orders are shipped out according to order number, no combined order is allowed.
  • Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
  • Please contact us via Whatsapp 011-58686325

Defect

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

  • Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
  • Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please contact us via Whatsapp 011-58686325 if you believe you have received a defective product within 10 working days with your order number and photo of defect product

Free exchanging service will be provided if the product acknowledged to be defective. Item returned must be unused, unopened, and with it's packaging .If the replacement piece is no longer available, product is not eligible for return/exchange. 

Return

  • Return must be done within 10 working days upon receiving your order.
  • Returns is eligible for the products that are defect 
  • Return must be done for an item(s) in its original condition
  • Must complete and enclose the return form with your returned items.
  • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
  • You are responsible for the shipping cost and custom duty of returned item.
  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent. 

The Ori Theory reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.